Our Review Word Cloud

7/12/2023 (Permalink)

Word clouds are a valuable tool for customer sentiment analysis.

As we step into the middle of 2023, we find ourselves overwhelmed with gratitude for the continuous support and appreciation we have received from our valued clients. At the core of our success lies the genuine connection we have built with each and every one of you.

Today, we proudly unveil the common thread that weaves through the fabric of our reviews, revealing the six most frequently used adjectives to describe us from customer reviews: punctual, excellent, great, highly recommended, amazing, and helpful.

Punctual - Delivering on Our Commitments

Andy and his crew were very professional & punctual, handled the 3 leaks with ease.

Excellent - Setting the Bar High

Andy and crew did an excellent job remediating my water damage.

Great - Embracing Your Enthusiasm

The SERVPRO team we had (Andy, Stephen & all others) were simply amazing! They immediately came out, started water damage control & fan install. Their demo work was clean, precise, and not over done; they took great care in how they packed things & covered flooring to keep what wasn't damaged clean; thank you for caring about the salvaged items! Daily check ins on residual moisture and removed/changed fans as needed. Amazing communication and integrity. Thank you for being so kind & helpful in a stressful situation!

Highly Recommended - Building Trust and Loyalty

The techs that came to my home were Travis & AJ. They were awesome, very professional, great communication, and they did a great job. I would highly recommend them!

Amazing - Inspiring Awe and Wonder

Meki and Javaan were amazing employees. Gave me very clear directions and were on time. Went above and beyond.

Helpful - Aiding and Assisting

Very helpful and professional.